Privacy Policy – Hinest Care

At Hinest Care, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our services or visit our website. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services. This includes:

• Personal Information: When you book a service or inquire through our website, we may collect personal details such as your name, email address, phone number, and service preferences.
• Service Information: Details about the type of cleaning service you have requested, including service location and time.
• Usage Data: When you visit our website, we may collect non-personal information such as your IP address, browser type, pages visited, and other technical data to improve user experience.

3. How We Use Your Information

Process and manage service bookings.

• Service Providers: We may share your details with third-party contractors or cleaning professionals involved in fulfilling the service you requested. These contractors are bound by confidentiality agreements and required to protect your data.
• Legal Requirements: If required by law or in response to a valid request from government authorities, we may disclose your information to comply with legal obligations.

4. Data Security

We take reasonable steps to protect the personal information you provide from unauthorized access, misuse, or disclosure. We implement industry-standard security measures such as encryption, firewalls, and secure servers to safeguard your data. However, no online system can guarantee complete security, and we encourage you to take precautions when sharing personal information online.

5. Cookies and Tracking

Our website may use cookies and other tracking technologies to collect information about your browsing behavior. Cookies help improve website performance, enable certain features, and provide a personalized experience. You have the option to disable cookies in your browser settings, but doing so may limit your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Hinest Care. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before sharing any personal information with them.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. This includes keeping your data for as long as you have an active service relationship with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, or enforce our agreements.

8. Your Data Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccuracies in your personal data.
• Request deletion of your personal data, subject to legal and contractual restrictions.
• Opt-out of marketing communications or withdraw consent to data processing where applicable.

To exercise these rights, please contact us via the form on our website or through email.

9. Children's Privacy

Hinest Care does not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will take steps to delete such information. If you are a parent or guardian and believe that your child has shared personal information with us, please contact us immediately.

10. Changes to This Privacy Policy

Hinest Care reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is published. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us through our website or via email. We are committed to addressing your concerns promptly and effectively.

By using our website and services, you agree to the terms of this privacy policy. Thank you for trusting Hinest Care with your personal information.